Privacy Policy
1. Introduction
North East Commissioning Solutions Ltd (“we”, “us”, “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you engage with our services, visit our website, or communicate with us.
We comply with the UK General Data Protection Regulation (GDPR) and Data Protection Act 2018.
By using our services, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
We may collect and process the following personal information:
Information you provide us:-
- Full name
- Email address
- Phone number
- Business information (e.g., company name, role)
- Billing information & payment details
- Project details and documentation shared with us
Information collected automatically:-
- IP address
- Browser type & device information
- Cookies and usage data (when visiting our website)
Special category data:-
We do not intentionally collect special category personal data.
3. How We Use Your Information
We use your information to:
- Provide commissioning and consultancy services
- Communicate with you regarding projects and requests
- Process payments and manage accounts
- Maintain business records and compliance
- Improve our services and website functionality
- Meet legal or regulatory obligations (e.g., tax, audits)
We do not sell or rent personal information to third parties.
4. Legal Basis for Processing
We process personal data based on:-
- Contractual necessity – delivering our services
- Legitimate interests – business operations and communication
- Consent – where explicitly provided (e.g., marketing emails)
- Legal obligation – accounting, tax, and compliance requirements
5. Sharing your Information
We may share your data with:
- Trusted service providers and business partners
- Professional advisers (e.g., accountants, legal consultants)
- Regulatory authorities when required by law
All third parties must comply with GDPR and keep your data secure.
6. Data Retention
We retain personal information only as long as necessary for:
- Service delivery
- Legal and regulatory requirements
- Business record-keeping
Typically, financial records are retained for 6 years in line with HMRC requirements.
7. Data Security
We implement appropriate technical and organisational measures to protect your data, including:
- Secure encrypted storage
- Access controls and confidentiality procedures
- Secure communication and file-sharing systems
8. International Transfers
If data is transferred outside the UK, we ensure adequate protection via:
- UK GDPR-compliant transfer mechanisms
- Standard contractual clauses
9. Your Rights
You have the right to:
- Access personal data we hold about you
- Request rectification or deletion
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time (where applicable)
- Complain to the Information Commissioner’s Office (ICO)
To exercise your rights, contact us using the company details located on this website.
10. Cookies
Our website may use cookies to improve user experience and analyse usage.
You can manage cookie settings through your browser preferences.
North East Commissioning Solutions